Privacy policy
Last updated: July 2026
Who we are
Cloud-IQ Limited ("Cloud-IQ", "we", "us") is a global Internet of Things (IoT) connectivity and asset-intelligence provider and a DigitalSom company, with offices at Ground Floor, Jahazi Building, 154 James Gichuru Road, Lavington, Nairobi, Kenya. This policy explains how we collect, use and protect personal information when you use our website, platform and services.
Information we collect
- Contact details you provide when you request a quote, create an account or contact us — such as your name, email address, phone number and company.
- Account and billing information needed to provision SIMs, manage tariffs and invoice for services.
- Service and device data generated by the SIMs and devices you connect through our platform — such as usage volumes, network events and approximate device location — used to deliver and support the service.
- Website data such as pages visited and device type, collected through standard server logs.
How we use it
- To provide, operate and support our connectivity services.
- To prepare quotes and build tariffs you request.
- To bill for services and maintain accurate records.
- To monitor service quality, security and abuse.
- To respond to enquiries and provide customer support.
- To meet legal and regulatory obligations.
Sharing
We do not sell personal information. We share it only with mobile network operators and service providers necessary to deliver the service, with our group companies, or where required by law.
Security and retention
We apply enterprise-grade technical and organisational measures to protect your information, and retain it only as long as needed to provide the service and meet legal obligations.
Your rights
Subject to applicable law, you may request access to, correction of, or deletion of your personal information, or object to its processing. Contact us at info@thecloud-iq.io and we will respond within a reasonable period.
Changes
We may update this policy from time to time. The latest version will always be available on this page with its "last updated" date.
Contact
Questions about this policy or our handling of your information: info@thecloud-iq.io.
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