Frequently asked questions

Cloud-IQ keeps IoT devices online. One multi-network SIM gives your devices coverage across 800+ mobile networks in 190+ countries, and one console handles provisioning, usage, SMS, billing and support.

The SIM is unsteered. It is not locked to a preferred partner network, so it connects to the strongest available signal wherever it is and switches automatically the moment a network drops. No steering, no dead zones, no manual swaps.

190+ countries and 800+ mobile networks. Tell us the countries your devices operate in and we will confirm the networks available in each, with a tariff built around them.

Tariffs are built around your countries, networks and per-SIM data needs rather than a fixed menu. Data can be pooled across the whole fleet, and you can move SIMs between tariffs as your estate changes. Request a quote and we will build the plan.

Fill in the request-for-quote form with your countries, networks and per-SIM data requirements. We quote and build your custom tariff, then you provision, monitor, message and bill every SIM from the console, or from the GSIM app on the move.

SIM provisioning, data management, two-way SMS, geolocation, user management, usage and reporting, billing and troubleshooting. Everything about your SIM estate in one place, and the GSIM app for the same on a phone.

Engineers on call 24/7. Cell-tower insights isolate SIM faults from network faults, so problems are diagnosed rather than guessed at.

RAAD is the DigitalSom group's IoT platform: Track, Power, Guard, Cam, Meter and Sense on one timeline, on top of the connectivity Cloud-IQ provides. Cloud-IQ connectivity works on its own. RAAD is there when you want to see what your connected assets are doing.